A RAN (Radio Access Network), Technical Support Engineer, is a specialized telecom professional. They provide technical support to troubleshoot new end-to-end cellular technology and fix the issues of radio networks. 5G technology is now gaining popularity around the globe. Engineers trained on the previous 4G technology will have to upgrade to the 5G RAN technology in order to meet the needs of the telecom industry.
These engineers can offer support for LTE and small cell projects. They understand the protocols of VoLTE and ViLTE. The technical support engineer specifically works with cellular technology, GSM, WCDMA, and LTE architecture.
A Technical Support Engineer will provide support and guidance to the customer. Another job responsibility is the operation and maintenance of network elements including remote assistance. Some other responsibilities include providing software and hardware support for the customer lab and customer markets.